Return & refund policy

We want you to be completely satisfied with your purchase from Calevina. If you’re not happy with your order, you may return it within 30 days of receiving it.

Return Conditions

  • Items must be unused, in their original packaging, and accompanied by proof of purchase.
  • Returns are not accepted for clearance or final sale items, or gift cards.

Return Process

1. Contact Us

Please reach out within 30 days of receiving your order. You can contact us via:

Email: hej@calevina.com  Phone: +44 07971 443 969

Be sure to include your order number and the reason for return.

2. Receive Return Instructions

Once we review your request, our customer service team will send you detailed return instructions, which may include:

  • The return shipping address
  • A return authorization number (if applicable)
  • Packaging and labeling guidelines

Please wait for our confirmation before returning any items—unauthorized returns may not be accepted.

3. Return the Item To:

Calevina Ltd by email. After confirm your reyurn request we will send you return label in your email. Download and print it.

4. Refund Processing

After receiving and inspecting your return, we will issue your refund to your original payment method within 7 business days.

5. Return Shipping & Extra Fees

  • The item arrived damaged or there was an error in your order no cost.
  • Customers are responsible for return shipping costs, except in cases where the item arrived damaged or there was an error in your order.
  • We do not cover additional fees such as customs duties or bank processing charges.
  • Restocking fee:

6. Exchanges

We currently do not offer exchanges. If you want a different item, please return your current purchase for a refund and place a new order.

Company Information:
Ottyshop Ltd
Company Number: 13571016
Registered Address: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
Email: hej@calevina.com
Phone: +44 7971443969